Frequently Asked Questions

Need help?

Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.

Here are just a few of the frequently asked questions

The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job.

We are fully insured. It is important to work with companies that are insured and bonded to make sure you protect your families’ most valued assets.

We serve a variety of property types in  industries such as houses, airbnb clean,  apartments and townhouses. To learn more about our services and property types, visit our Cleaning Services page.

Yes, of course! Contact us in advance so we can meet your request. We want our service to conveniently meet your needs and we will make every effort to make appropriate changes based on your needs

Cleaning supplies are included by default. Your cleaner will bring everything needed to do the job. 

We do not charge a fee for last minute cancellations but we would prefer to re-schedule the visit then cancelling.

When you cancel – our cleaner is not making any money in that time slot, and counts on that money to pay their bills. 

 

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Commercial Services

Here are just a few of the frequently asked questions

We’ve have been providing top-notch commercial cleaning services such as office cleaning, construction cleaning, airbnb commercial cleaning and end of lease cleaning.

We serve a variety of property types in industries such as commercial, education, healthcare, industrial, retail and other specialty industries. To learn more about our services and property types, visit our Cleaning Services page.

No. You don’t need to provide anything but we will bring on our own chemical and equipments. 

All suburbs in Canberra and Queanbeyan

We are fully insured. It is important to work with companies that are insured and bonded to make sure you protect your families’ most valued assets.

Speak to us, we have a dedicated client support team who are there to help all of our clients with any questions they may have. We will rectify and fix the job. 

Why Hire Us?

Choose us because of our reputation for excellence. For more than 10 years, we’ve earned a name for quality and customer service. 

With Us, Your Satisfaction Is Guaranteed

Free Over the Phone Estimates

Locally Owned Home Cleaning Services

We Guarantee Our Work

Our Teams Consistof Fully Trained Employees

Our Bonded & Insured Cleaning Team